Billing Policy

Authorization Before Any Charge

United Travel Solution LLC will not intentionally process a payment without appropriate authorization from the customer.

Before payment is authorized, we will provide applicable information about the transaction, including, as applicable:

• The travel service being purchased;
• The applicable supplier or travel provider;
• The amount to be charged;
• Any United Travel Solution service fee;
• Applicable taxes and government charges;
• Any mandatory charges;
• Applicable cancellation or refund restrictions; and
• The applicable payment method.

Where a transaction is completed by telephone, a travel specialist may confirm the applicable charges verbally or in writing before payment is processed.

Clear and Transparent Pricing

We aim to provide clear and accurate pricing information before requesting payment.

Any mandatory fee or charge that is known and can reasonably be calculated before payment will be disclosed as part of the applicable total price or otherwise clearly disclosed before payment is requested, as required by applicable law.

Optional products or services may be separately identified and will not be treated as mandatory unless they are required for the applicable transaction.

We will not intentionally misrepresent the amount, nature, purpose, or refundability of a fee or charge.

Where taxes, government charges, supplier-imposed charges, or optional services are not included in an initially displayed price, the applicable amount and nature of those charges will be disclosed before the customer is asked to complete payment, as required by applicable law.

Supplier Charges and United Travel Solution Service Fees

A travel transaction may include both supplier charges and United Travel Solution service fees.

Supplier charges and United Travel Solution service fees may be subject to different refund, cancellation, and payment conditions.

Where applicable, these charges will be separately identified before payment authorization.

Service Fees

United Travel Solution LLC may charge service fees for certain travel-related services.

Applicable service fees may include, depending on the service requested:

• Cruise reservation assistance;
• Changes or cancellation assistance;
• Special travel requests;
• Cruise package or group cruise assistance; and
• Other travel-support services.

The applicable service fee, amount, and purpose will be disclosed before payment is authorized.

Service fees may be non-refundable when permitted by applicable law and when the applicable non-refundable condition has been disclosed before payment.

How Charges May Appear on Your Payment Statement

Depending on how the transaction is processed, charges may appear on a customer's credit-card or debit-card statement under the name of:

• United Travel Solution LLC;
• “UNITED TRAVEL SOLUTION”; or
• The applicable cruise line, tour operator, or other travel supplier.

The appearance of a supplier name or United Travel Solution name on a payment statement may depend on which entity processes the particular transaction.

Accepted Payment Methods

United Travel Solution LLC may accept major credit and debit cards for eligible transactions.

Accepted payment methods may include:

• Visa;
• Mastercard;
• American Express;
• Discover; and
• Eligible debit cards carrying a Visa or Mastercard logo.

Available payment methods may vary depending on the transaction, supplier, booking channel, or applicable security requirements.

The billing name and billing address provided for a payment should match the information associated with the payment method.

We may conduct reasonable verification procedures to protect customers, cardholders, and our business from unauthorized or fraudulent transactions.

Payment Security

We use reasonable measures designed to protect payment and transaction information.

Payment information may be processed through third-party payment processors, financial institutions, or other service providers.

We do not guarantee that electronic transactions or online systems can be completely secure.

Receipts and Transaction Documentation

For completed transactions, United Travel Solution LLC may provide an electronic confirmation, receipt, itinerary, or other transaction documentation.

Where applicable, documentation may identify:

• Supplier charges;
• United Travel Solution service fees;
• Taxes and government charges;
• Payment amounts;
• Travel details; and
• Applicable booking or transaction information.

Customers should review their confirmation and receipt promptly and contact us if they believe any information is inaccurate.

Additional documentation for legitimate business or expense-reporting purposes may be available upon request, subject to applicable privacy and security requirements.

Billing Errors

If you believe a charge is incorrect, unauthorized, duplicated, or inconsistent with the amount you authorized, please contact United Travel Solution LLC as soon as reasonably possible.

When contacting us, please provide available information such as:

• Guest or customer name;
• Confirmation or reservation number;
• Date of transaction;
• Amount charged;
• Payment statement description; and
• A description of the billing issue.

We will review the reported issue and, where appropriate, work with the applicable supplier, payment processor, or other relevant party to investigate and resolve the matter.

Nothing in this section limits any rights or remedies available to consumers under applicable law or payment-network rules.

Unauthorized Transactions

If you believe that your payment method was used without your authorization, contact your card issuer or financial institution promptly and notify United Travel Solution LLC.

We may request reasonable information necessary to investigate an alleged unauthorized transaction.

We will cooperate with applicable payment processors, financial institutions, and card networks in connection with legitimate transaction investigations.

Refunds and Billing Adjustments

Refunds are governed by the applicable booking conditions, supplier rules, United Travel Solution service-fee terms, and applicable federal and state law.

When United Travel Solution LLC is responsible for issuing a refund, the refund will be processed according to the applicable refund requirements.

A refund that is required by law will not be improperly withheld solely because a separate service fee exists.

Travel Credits and Vouchers

A supplier may offer a travel credit, voucher, or other alternative compensation where permitted by the applicable fare rules or law.

When applicable law provides a customer with a refund right, a voucher or travel credit will not be treated as a mandatory substitute for the legally required refund unless the customer affirmatively chooses the alternative where required by law.

The expiration date and conditions of a supplier-issued credit or voucher are generally determined by the issuing supplier, subject to applicable law.

Chargebacks and Payment Disputes

If you have a concern about a transaction, please contact United Travel Solution LLC so that we can review the issue and attempt to resolve it.

Customers retain any rights they may have to dispute transactions through their card issuer or financial institution under applicable law and payment-network rules.

United Travel Solution LLC will provide appropriate transaction records and documentation in response to legitimate payment disputes or card-network inquiries.

Cancellation-Related Charges

Cancellation charges may apply depending on:

• The cruise line or supplier's fare rules;
• Cruise, tour, or package terms;
• The timing of the cancellation;
• The type of travel product purchased;
• United Travel Solution service fees; and
• Applicable law.

Any applicable cancellation fee or restriction will be disclosed as required before payment is authorized.

No cancellation fee will be applied in a manner that conflicts with a mandatory refund right under applicable law.

Changes to Travel Reservations

Changes to an existing reservation may result in:

• Supplier-imposed fare differences;
• Cruise line or supplier change fees;
• United Travel Solution service fees; or
• Other applicable charges.

Before processing a paid change, the applicable charges will be disclosed and authorization will be obtained where required.

Certain cruise line or supplier changes may be subject to separate refund rights under applicable law.

Taxes and Government Charges

Travel transactions may include taxes, government-imposed charges, port fees, security fees, or other mandatory charges.

Applicable taxes and government charges known and reasonably calculable at the time of payment will be disclosed as required by applicable law.

Treatment of taxes and charges in a refund may depend on applicable law, the supplier's rules, and the nature of the original transaction.

Currency

Unless otherwise stated before payment is authorized, transactions processed by United Travel Solution LLC are generally charged in U.S. dollars (USD).

If a different currency is used, the applicable currency and amount will be communicated before payment authorization.

Payment Processing Fees

Where permitted by applicable law, certain payment-processing or card-related fees may apply.

Any applicable fee will be disclosed before payment is requested.

Where a fee is mandatory or cannot reasonably be avoided, it will be handled in accordance with applicable pricing and disclosure requirements.

We will not misrepresent the purpose or amount of a payment-processing fee.

Merchant of Record

The entity responsible for processing and settling a particular travel transaction may vary.

For cruise transactions, the merchant of record is generally the entity identified as the merchant on the customer's financial statement for that transaction.

Where United Travel Solution LLC is the merchant of record for a transaction, United Travel Solution LLC will comply with the refund requirements of applicable law.

Billing Communications

We may communicate with customers regarding:

• Payment confirmation;
• Transaction receipts;
• Billing questions;
• Refunds;
• Billing adjustments;
• Payment verification;
• Reservation changes; and
• Other transaction-related matters.

Customers should ensure that the contact information provided during booking is accurate.

No Automatic or Unauthorized Recurring Charges

United Travel Solution LLC will not intentionally enroll a customer in a recurring billing arrangement without the customer's authorization and applicable disclosure.

Where recurring billing is applicable to a particular service, the applicable recurring amount, frequency, and cancellation terms will be disclosed before authorization.

Compliance With Applicable Law

This Billing Policy is intended to support transparent billing and compliance with applicable U.S. federal and state laws.

Nothing in this policy is intended to waive, limit, or eliminate a consumer right that cannot legally be waived.

Changes to This Billing Policy

United Travel Solution LLC may update this Billing Policy from time to time to reflect changes in our services, payment practices, suppliers, technology, or applicable laws and regulations.

When changes are made, we will update the “Last Updated” date at the beginning of this policy.