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1-888-404-6716Understanding Your Refund Options
This Refund Policy explains how refunds, cancellations, supplier credits, and service-fee refunds are handled for travel arrangements made through United Travel Solution LLC.
This policy applies to cruise reservations and other cruise-related services arranged through United Travel Solution LLC. Your specific refund rights may also be governed by the cruise line, tour operator, booking provider, fare rules, applicable federal law, and applicable state law.
Types of Charges
A booking made through United Travel Solution LLC may include the following types of charges:
- Supplier Charges — Amounts charged for cruise fares, cruise packages, shore excursions, or other services provided by a cruise line or travel supplier.
- Service Fees — Fees charged by United Travel Solution LLC for arranging, assisting with, or servicing a reservation.
Supplier charges and United Travel Solution LLC service fees may have different cancellation and refund conditions.
Before payment is authorized, customers will be provided with applicable pricing, material restrictions, and refund or cancellation conditions to the extent required by applicable law and available at the time of booking.
Supplier Refunds
Refundability of a supplier charge depends on the fare, rate, ticket, reservation, or booking conditions applicable to the purchase.
Some fares and travel products may be:
- Fully refundable;
- Partially refundable;
- Non-refundable;
- Refundable subject to a cancellation fee; or
- Eligible only for a supplier-issued credit or voucher.
Where a supplier credit or voucher is offered instead of a cash refund, the applicable terms, restrictions, and expiration conditions will be communicated to the customer when available.
United Travel Solution LLC will submit eligible refund requests to the applicable supplier promptly after receiving the customer's request and any information or authorization required to process the request.
Cruise Line Cancellations and Itinerary Changes
If a cruise line cancels a sailing or makes a significant change to the itinerary, the options available, which may include a refund, a future cruise credit or an alternative sailing, are determined by the cruise line's terms and applicable law.
Where United Travel Solution LLC is the merchant of record for a transaction, we will process refunds that are required under applicable law.
A customer will not be required to accept a credit in place of a refund where a refund is required by applicable law.
Cruise Line Refund Terms
Cruise fares are subject to the refund and cancellation schedule of the applicable cruise line, which usually depends on the fare type and how close to the sailing date a cancellation is made.
Some fares include non-refundable deposits or are refundable only as a future cruise credit. The applicable terms will be disclosed during booking or in your confirmation where available.
Important: Contact us before cancelling so we can confirm the refund terms that apply to your sailing.
Voluntary Customer Cancellations
If a customer voluntarily cancels a reservation for reasons unrelated to a cruise line cancellation or significant itinerary change, the refund will be determined according to the applicable supplier's fare or booking rules and the terms disclosed at the time of purchase.
Depending on the booking, cancellation may result in:
- A full refund;
- A partial refund;
- A cancellation penalty;
- A supplier credit or voucher; or
- No refund.
United Travel Solution LLC cannot guarantee a refund where the applicable cruise line, tour operator, or other supplier has established a non-refundable fare or rate, except where a refund is required by applicable law.
Service Fee Refunds
United Travel Solution LLC service fees are separate from supplier charges.
- A service fee may be non-refundable after the requested travel service has been performed or work has been completed, provided that the non-refundable nature and applicable amount of the fee were properly disclosed as required by applicable law.
- If a booking cannot be completed because of an error attributable to United Travel Solution LLC, the applicable service fee may be refunded.
- If no booking or service was authorized and no service fee was disclosed as payable, no service fee will be charged.
Where applicable federal or state law requires a refund, this policy will not be used to improperly withhold an amount that must legally be refunded.
Refund Timing and Method
Refunds processed by United Travel Solution LLC are returned to the original form of payment unless the customer agrees to another permitted form of payment. Refunds issued directly by a cruise line follow that cruise line's processing times.
The time required for a financial institution to post a refund after it has been processed may vary.
Supplier Processing Times
For voluntary cancellations and refunds that depend on a supplier's approval or processing, the actual processing time may vary.
United Travel Solution LLC will submit eligible refund requests promptly and will communicate material updates when information is received from the applicable supplier.
The time required for funds to appear in a customer's account may also depend on the supplier, payment processor, bank, or card issuer.
Travel Credits and Vouchers
A supplier may provide a travel credit, voucher, or other alternative form of compensation when permitted by the applicable fare rules or law.
If a travel credit or voucher is offered as an alternative to a refund that is legally required under applicable law, the customer must be informed of the applicable refund right before accepting the alternative compensation.
The validity period, restrictions, transferability, and other conditions of a supplier credit or voucher are determined by the issuing supplier unless otherwise required by applicable law.
Refund Request Procedure
To request a refund or cancellation, contact United Travel Solution LLC as soon as possible.
- Phone: 1-888-404-6716
- Email: info@unitedtravelsolution.com
Please provide:
- Your confirmation or reservation number;
- Guest name;
- Cruise and sailing details;
- Reason for the refund request; and
- Any additional information reasonably required to verify the reservation.
Our travel support team will review the applicable booking conditions and determine whether the requested refund is available under the supplier's rules and applicable law.
Refund Review and Confirmation
After receiving a refund request, United Travel Solution LLC will review the applicable fare rules, supplier terms, service-fee terms, and any applicable federal or state requirements.
When a refund request is submitted to a supplier, we will provide confirmation when reasonably available.
Approval of a supplier refund is subject to the applicable supplier's rules unless the refund is otherwise required by law.
Taxes and Fees
Refund treatment for taxes, government charges, cruise line charges, port fees, supplier fees, and other amounts may vary depending on the applicable transaction and refund rules.
Where applicable law requires a refund of qualifying amounts, those amounts will be handled in accordance with the applicable legal requirements.
All mandatory charges and applicable fees will be disclosed as required by law before payment is requested.
Chargebacks and Billing Disputes
If you believe that a charge was incorrect or that an eligible refund has not been properly processed, please contact United Travel Solution LLC first so that we can review the transaction and attempt to resolve the matter.
A customer retains any rights available under applicable law and applicable payment-network rules.
If a chargeback is initiated while a refund is already being processed, the resolution may take additional time because the transaction may be subject to review by the payment provider.
State and Local Consumer Protection Laws
Nothing in this Refund Policy is intended to waive, limit, or exclude any consumer rights that cannot lawfully be waived under applicable federal, state, or local law.
Additional requirements may apply depending on the customer's location, the location of the transaction, the type of travel service purchased, and the states in which United Travel Solution LLC conducts business.
Where applicable, United Travel Solution LLC will comply with applicable state-specific seller-of-travel, consumer-protection, disclosure, refund, and licensing or registration requirements.
California Seller of Travel Requirements
California has specific Seller of Travel laws that may require registration, disclosures, and other consumer protections for businesses covered by California law.
Where California Seller of Travel requirements apply to a transaction or United Travel Solution LLC's activities, the applicable California requirements will govern in addition to this Refund Policy.
Any required Seller of Travel registration number, disclosure, trust-account, bond, or restitution-fund information should be displayed or provided as required by California law.
No Waiver of Legal Refund Rights
Nothing in this policy is intended to eliminate or reduce a refund right that is required by applicable law.
If a conflict exists between this policy and a mandatory requirement of applicable federal or state law, the mandatory legal requirement will control to the extent of the conflict.
Changes to This Refund Policy
United Travel Solution LLC may update this Refund Policy from time to time to reflect changes in applicable laws, regulations, supplier requirements, or business practices.
The updated version will be posted on this page with a revised effective or updated date.
Contact Information
For questions regarding cancellations, refunds, supplier credits, or service fees, please contact our travel support team.
- United Travel Solution LLC
- 1829 Saint Matthew Church Rd
- Eastover, SC 29044, USA
- Phone: 1-888-404-6716
- Email: info@unitedtravelsolution.com
- 24/7 Travel Support