Frequently Asked Questions

We are an independent travel assistance company. We are not an cruise line or tour operator, and we are not affiliated with any travel supplier.

Our phone support is available 24 hours a day, 7 days a week, including weekends and U.S. holidays.

Service fees may apply depending on the type of assistance requested. Any applicable fee is disclosed before you authorize a booking or service.

Quotes and consultations are generally provided without charge.

No. You can contact our specialists to discuss your travel plans and receive available options before deciding whether to book.

Available cruise options depend on current supplier inventory. Contact our specialists with your preferred destination and dates and we can review available options.

Booking early can provide more choice of sailing dates, cabins, and itineraries. However, the best timing depends on the destination, season, and cruise line.

Required documents depend on the cruise itinerary, nationality, ports of call, and cruise line. Travelers should verify current passport, visa, and entry requirements before departure.

Supplier charges generally appear under the supplier's name. United Travel Solution service fees may appear separately under the statement descriptor "UNITED TRAVEL SOLUTION."

We accept Visa, Mastercard, American Express, and Discover credit cards, as well as eligible Visa or Mastercard debit cards.

No payment is processed without your authorization. Before charging, we confirm the applicable amounts, what they cover, and relevant cancellation and refund rules.

Yes. An itemized confirmation and receipt are emailed for transactions, showing applicable supplier charges and service fees.

Contact our billing support team at 1-888-404-6716 or email info@unitedtravelsolution.com . We will review the transaction and provide the relevant documentation.

Cancellation depends on the applicable supplier rules and the type of fare, rate, or booking. Contact us as soon as possible so we can review the cancellation options available to you.

Once a supplier approves a refund, it typically posts to the original payment method within 7–14 business days, depending on the supplier and your financial institution.

Service fees for work already performed are generally non-refundable. If a booking could not be completed due to an error on our part, the related service fee may be refunded as described in our Refund Policy.

Some cruise fares are refundable only as a future cruise credit. If that applies to your booking, we will explain the credit's applicable conditions and expiration when available.

Cancellation terms are set by each cruise line and depend on the fare type and how close the booking is to the sailing date.

Contact us immediately so we can verify whether your specific booking qualifies.