Cancellation Policy

General Cancellation Policy

This Cancellation Policy applies to travel services booked through United Travel Solution LLC (“Company,” “we,” “us,” or “our”), including cruise reservations, cruise packages, shore excursions and other cruise-related services.

Cancellation terms may vary depending on the travel service, fare or rate selected, Supplier rules, booking date, travel date, and applicable law.

The cancellation terms applicable to your specific booking will be disclosed during the booking process, in your booking confirmation, or in the applicable Supplier terms.

Supplier Cancellation Rules

All travel bookings are subject to the cancellation rules of the cruise line, tour operator or other travel provider (“Supplier”) providing the service.

Supplier cancellation rules may include:

• Free cancellation until a specified deadline.
• Cancellation charges after the applicable deadline.
• Non-cancellable or non-changeable booking conditions.
• Deposit or booking penalties.
• Increasing cancellation penalties as the travel date approaches.
• No-show restrictions.

Customer-Initiated Cancellation

Customers who wish to cancel a booking should contact United Travel Solution LLC as soon as possible using the contact information provided on the website or booking confirmation.

Cancellation requests should include the booking or confirmation number and the traveler’s name.

Submitting a cancellation request does not automatically mean that the booking has been cancelled. A cancellation becomes effective only after it has been processed and confirmed through the applicable booking system or Supplier.

Cancellation Deadlines

Cancellation deadlines are determined by the applicable booking terms and may be based on the local time of the cruise line or other travel provider.

If a cancellation request is received after the applicable deadline, the Supplier may apply the cancellation restrictions or penalties stated in the booking conditions.

Cruise Line Cancellation Terms

Cruise reservations are subject to the cancellation terms of the applicable cruise line. These terms usually depend on the fare type and on how many days before the sailing date the cancellation is made.

Some promotional or non-refundable fares carry deposits that cannot be refunded, while other fares may allow cancellation with a refund of the deposit before the cruise line's final payment date.

The applicable cancellation terms will be provided during the booking process or in the booking confirmation where available.

Charges Close to Sailing

Cancellation charges set by cruise lines commonly increase as the sailing date approaches and may equal the full cruise fare after a certain date.

Government taxes, fees and port expenses may be refundable when a guest does not sail, subject to the cruise line's terms.

Cruise, Tour and Vacation Package Cancellation

Cruises, tours, vacation packages, and other travel packages may have separate cancellation schedules established by the applicable Supplier.

Cancellation restrictions or penalties may increase as the departure date approaches.

Different components of a travel package may also have different cancellation conditions. Customers should review the specific cancellation terms associated with their booking before submitting a cancellation request.

No-Show Policy

If a customer does not appear for a scheduled travel service and does not cancel within the applicable cancellation period, the booking may be treated as a “No-Show.”

No-show consequences are determined by the applicable Supplier and may include cancellation of the reservation, loss of the booking, or cancellation of remaining services on an itinerary where permitted under the Supplier’s rules.

For cruise itineraries, missing embarkation or leaving the cruise early may result in forfeiture of unused services, depending on the cruise line’s applicable conditions.

Company Cancellation or Administrative Fees

Where clearly disclosed before purchase or cancellation, United Travel Solution LLC may charge applicable booking, administrative, cancellation, or service fees separately from cancellation charges imposed by the Supplier.

Any applicable Company fee will be disclosed in the applicable booking information, checkout process, confirmation, or other customer communication.

Supplier Cancellation or Schedule Change

If a cruise line, tour operator, or other Supplier cancels a service or makes a significant change to a booking, the available options will be determined by the applicable Supplier rules and applicable law.

Extraordinary Events

Travel services may be affected by circumstances beyond the reasonable control of the Company or Supplier, including severe weather, natural disasters, government actions, port closures, civil disturbances, strikes, security events, public health emergencies, or other extraordinary circumstances.

Cancellation rights arising from such circumstances will be determined by the applicable Supplier policies, booking terms, and applicable law.

Changes After Cancellation Request

If a customer submits a cancellation request and subsequently wishes to keep or modify the booking, the customer must contact us immediately.

Once a cancellation has been processed by the Supplier, the original booking may not be recoverable.

U.S. Law and Consumer Protection

This Cancellation Policy is intended to comply with applicable federal and state laws and regulations of the United States.

Nothing in this Policy is intended to waive, exclude, or limit any consumer right or legal protection that cannot lawfully be waived.

Policy Updates

We may update this Cancellation Policy from time to time to reflect changes in our services, Supplier requirements, business practices, or applicable law.

The cancellation terms presented and accepted at the time of booking will generally apply to that booking, subject to applicable law and mandatory regulatory requirements.

Contact Information

For cancellation assistance, please contact us using the information below: