Service Policy

Scope of Services

United Travel Solution LLC provides travel assistance by helping customers research, compare, arrange, reserve, modify, and cancel travel services offered by third-party travel suppliers.

Depending on the customer's request, our services may include:

• Cruise planning and itinerary comparison.
• Cruise reservation changes and cancellations.
• Cruise reservation assistance.
• Cruise package assistance.
• Family and group cruise coordination.
• Reservation changes.
• Cancellation assistance.
• Supplier communication and follow-up.
• General travel planning assistance.

The specific services available may vary depending on the customer's request, supplier availability, fare rules, booking conditions, and applicable law.

Our Role as a Travel Assistance Provider

United Travel Solution LLC is an independent travel assistance company.

Unless expressly stated otherwise for a particular transaction, we are not the cruise line, tour operator, transportation provider, or other supplier that ultimately provides the purchased travel service.

Our role may include helping customers identify available travel options, arranging reservations, communicating with suppliers, and assisting with changes or cancellations.

Third-Party Travel Suppliers

Travel services arranged through United Travel Solution LLC may be provided by independent third-party suppliers.

Examples include:

• Cruise lines.
• Tour operators.
• Transportation providers.
• Vacation package providers.
• Other travel service providers.

Each supplier may establish its own:

• Prices.
• Availability.
• Fare rules.
• Cancellation conditions.
• Change restrictions.
• Refund rules.
• Travel-document requirements.
• Check-in requirements.
• Other terms and conditions.

Customers are responsible for reviewing the applicable supplier terms before completing a purchase.

Where applicable, United Travel Solution LLC will provide or make available material booking conditions and applicable restrictions before the customer authorizes payment.

Service Availability

We make reasonable efforts to provide accurate and current information about available travel services.

However, travel availability, pricing, schedules, inventory, and supplier conditions can change at any time.

A reservation is considered confirmed only when the applicable booking has been successfully completed and the customer has received appropriate confirmation or ticketing documentation.

Pricing and Service Fees

We aim to provide clear and transparent information about applicable travel prices and fees before payment is authorized.

Depending on the transaction, the total amount may include:

• Supplier charges.
• Cruise fares or other travel-service charges.
• Taxes and government-imposed charges.
• Supplier fees.
• United Travel Solution service fees.
• Other applicable mandatory or optional charges.

Any applicable United Travel Solution service fee will be disclosed before payment authorization.

Supplier charges and United Travel Solution service fees may have different cancellation and refund conditions.

Where applicable law requires particular pricing or fee disclosures, we will provide those disclosures before payment is requested.

Service Standards

United Travel Solution LLC aims to provide professional, responsive, and transparent travel assistance.

Our service standards include:

• Providing available travel options based on the information supplied by the customer.
• Communicating applicable prices and material booking restrictions before authorization.
• Disclosing applicable service fees before payment.
• Providing booking, change, or cancellation confirmations where applicable.
• Responding to customer requests within a reasonable period.
• Assisting customers with supplier communications when appropriate.
• Providing reasonable support throughout the travel planning and booking process.

Customer Responsibilities

Customers are responsible for providing accurate and complete information.

Customers must:

• Provide traveler names accurately and as required by the applicable travel supplier.
• Provide accurate dates of birth and contact information when required.
• Provide accurate travel dates, destinations, and guest information.
• Review booking confirmations promptly.
• Notify us promptly of any error or discrepancy.
• Review applicable fare, booking, cancellation, and refund conditions.
• Maintain valid passports and other required travel documents.
• Determine whether visas, entry permits, transit permissions, or other travel documents are required.
• Comply with cruise line, transportation, immigration, and other supplier requirements.
• Notify us as soon as possible when travel plans change.

Failure to provide accurate or timely information may result in additional costs, missed deadlines, inability to make changes, cancellation penalties, or other consequences imposed by the applicable supplier.

Passports, Visas, and Entry Requirements

Customers are responsible for ensuring that they have the passports, visas, permits, vaccinations, identification, and other documents required for their itinerary.

United Travel Solution LLC may provide general travel information or direct customers to appropriate official resources, but we do not guarantee that a customer will satisfy the entry, transit, immigration, health, or documentation requirements of any country or jurisdiction.

Travel requirements may change without notice. Customers should verify current requirements directly with the relevant government authority, embassy, consulate, cruise line, or other official source before travel.

Booking Confirmation

A booking is not considered final merely because a customer has submitted a request.

Confirmation may require:

• Successful payment.
• Supplier acceptance.
• Availability of the requested travel service.
• Successful ticketing or reservation.
• Identity or payment verification.
• Completion of applicable supplier requirements.

Customers should carefully review their confirmation once received.

If any information appears incorrect, customers should contact United Travel Solution LLC promptly.

Changes to Reservations

Customers may request changes to an existing reservation.

Changes may be subject to:

• Cruise line or supplier availability.
• Fare differences.
• Supplier change fees.
• Cancellation restrictions.
• United Travel Solution service fees.
• Other applicable charges.

No change is considered confirmed until the applicable supplier accepts and processes the change and appropriate confirmation is provided.

Customers should request changes as early as possible because suppliers may impose strict deadlines.

Cancellations

Cancellation rights and charges depend on the applicable travel product and supplier terms.

A cancellation may result in:

• A full refund.
• A partial refund.
• A supplier cancellation fee.
• A United Travel Solution service fee.
• A travel credit or voucher.
• No refund.

Customers should review the cancellation conditions applicable to their booking before requesting cancellation.

Cruise Itinerary Changes and Cancellations

Cruise lines may change itineraries, ports of call or sailing dates, or cancel sailings, after a reservation has been confirmed.

When a cruise line cancels a sailing or makes a significant change, the available options are determined by the cruise line's terms and applicable law.

Where United Travel Solution LLC is the applicable merchant of record, we will handle qualifying refunds in accordance with applicable law.

Supplier Rules Control the Travel Service

Because cruise lines, tour operators, and other suppliers provide the underlying travel services, their applicable rules may control matters such as:

• Check-in.
• Baggage.
• Seat assignments.
• Sailing schedules and ports of call.
• Embarkation and disembarkation times.
• Cruise requirements.
• Cancellation deadlines.
• Supplier credits.
• Refund conditions.
• Other travel-service conditions.

United Travel Solution LLC cannot guarantee that a supplier will approve a request that is outside the supplier's applicable rules unless a refund, change, or other remedy is required by applicable law.

Travel Delays, Disruptions, and Emergencies

Travel disruptions may occur because of weather, operational issues, port conditions, government actions, labor disruptions, security events, natural disasters, public-health events, or other circumstances.

When reasonably possible, United Travel Solution LLC will assist customers in communicating with the applicable supplier and reviewing available alternatives.

However, the final decision regarding rebooking, compensation, accommodation, refunds, or other remedies may be determined by the applicable supplier and applicable law.

Communication

We may communicate with customers using the contact information provided during the booking or service process.

Communications may include:

• Booking confirmations.
• Payment confirmations.
• Schedule-change notifications.
• Cancellation information.
• Supplier updates.
• Requests for additional information.
• Change confirmations.
• Refund information.
• Other travel-related communications.

For time-sensitive matters, we may attempt to contact customers by telephone, email, or another available communication method.

Customer Service and Complaints

If a customer believes that a service request was not handled correctly or is dissatisfied with our service, the customer should contact United Travel Solution LLC as soon as possible.

To help us investigate a concern, customers should provide:

• Customer or guest name.
• Confirmation or reservation number.
• Date of travel.
• Description of the issue.
• Relevant communications or documentation.
• Any other information reasonably necessary to investigate the matter.

Customers may request a supervisor review when appropriate.

Service Limitations

We make reasonable efforts to provide accurate travel assistance, but we cannot guarantee:

• Availability of a particular cruise, cabin, or other travel service.
• A specific fare or price until confirmed.
• Supplier acceptance of a requested change or cancellation.
• Visa or immigration approval.
• Entry into a particular country.
• Cruise line or supplier operational performance.
• Itineraries and ports of call remaining unchanged.
• Supplier refunds where no refund is available under applicable rules.
• The actions or omissions of independent third-party suppliers.

Force Majeure and Events Outside Our Reasonable Control

United Travel Solution LLC will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

• Severe weather.
• Natural disasters.
• Government actions.
• War or civil unrest.
• Terrorism or security incidents.
• Labor strikes or disruptions.
• Port closures.
• Cruise line or supplier operational failures.
• Telecommunications or internet failures.
• Cybersecurity incidents.
• Public-health emergencies.
• Other extraordinary circumstances beyond our reasonable control.

Where reasonably possible, we will assist customers in identifying available alternatives.

Personal Information

Information provided during the travel-service process may be used to arrange, service, communicate about, and administer travel bookings and related services.

We handle personal information in accordance with our Privacy Policy and applicable privacy laws.

No Legal, Immigration, or Medical Advice

Information provided by United Travel Solution LLC is intended for general travel-assistance purposes.

We do not provide legal, immigration, tax, or medical advice.

Customers should consult qualified professionals or appropriate government authorities when specialized advice is required.

Compliance With Applicable Laws

United Travel Solution LLC intends to conduct its services in accordance with applicable U.S. federal and state laws and regulations.

Nothing in this Service Policy is intended to:

• Waive a consumer right that cannot legally be waived.
• Exclude liability where exclusion is prohibited by law.
• Override mandatory federal or state requirements.
• Replace legally required disclosures or notices.

If a provision of this Service Policy conflicts with a mandatory requirement of applicable federal, state, or local law, the mandatory legal requirement will control to the extent of the conflict.

State-Specific Requirements

Additional requirements may apply depending on the customer's location, the location of the transaction, the type of travel service purchased, and the states in which United Travel Solution LLC conducts business.

For example, California has specific Seller of Travel registration and disclosure requirements that may apply to businesses covered by California law.

No Waiver of Consumer Rights

Nothing in this Service Policy is intended to restrict or eliminate rights provided to consumers under applicable federal, state, or local law.

If applicable law provides a consumer with a right, remedy, refund, cancellation right, disclosure, or other protection that conflicts with this policy, the applicable legal requirement will prevail.

Updates to This Service Policy

United Travel Solution LLC may update this Service Policy from time to time to reflect changes in:

• Our services.
• Supplier requirements.
• Business practices.
• Technology.
• Applicable laws.
• Regulatory requirements.

When changes are made, the “Last Updated” date will be revised.

Customers are encouraged to review this Service Policy periodically.

Contact Us

If you have questions about our services or this Service Policy, please contact us.